Job Details

The Senior Specialist, Business Office manages workflows and handles processes that include: cash processing and application; refund processing and approval; account maintenance and reporting; reconciliation; user acceptance testing; research inquiries and customer service. This role trains and provides input regarding new employees and performance of team members. This position requires excellent customer service and problem solving skills.

Essential Functions:

• Manages workflow of Specialists of all processes; ensuring daily, weekly and monthly goals are met within established service level agreements.
• Approves refunds of various pay types (ACH, credit card, check, etc.) to education offices, students, and various lenders, including financial aid funds.
• Provides input on, and at times coordinates, Specialist training, reviews, and work performance. Communicates workflow trends to the Manager, Business Office.
• Assists Specialists with collection, processing, and posting of payment information to include credit card, electronic funds transfer (EFT), and check payments as well as refund processing.
• Assists with and reviews daily reconciliations of cash and accounts receivable transactions.
• Maintains student accounts.
• Works with customers on any escalated items.
• Suggests and implements process improvements.
• Assists with research and clean-up to include past due invoices and payment issues.
• Keeps current standards of procedures and Sarbanes-Oxley narratives.
• Participates in user acceptance testing of system enhancements and projects, including annual reporting.
• Works closely with, and provides back-up for the Manager, Business Office on all processes.
• Ensures compliance with the Sarbanes Oxley Act (SOX) and Department of Education guidelines.
• Assists in compiling of audit support for internal and external auditors.
• Performs other duties as assigned.

• Standard Office environment in Charles Town, WV.
• Occasional weekend and overtime hours as required for business needs.

• Demonstrates strong leadership skills in a fast-paced environment.
• Excellent verbal and written communication skills.
• Experience working in accounts receivable maintenance.
• Strong attention to detail.
• Ability to provide excellent customer service to a diverse population.
• Ability to work in a team oriented environment.
• Ability to work under pressure and meet deadlines.
• Demonstrated ability to work independently with minimal supervision.
• Ability to handle escalated issues calmly and appropriately and to take initiative to resolve problems and offer solutions.
• Ability to know where to find answers and to understand referral processes and procedures.
• Demonstrated positive work ethic, attitude, and leadership qualities.
• Advanced problem solving skills.

• Bachelor's degree is preferred.
• Two (2) years of full time accounts receivable experience is required.
• Experience with Windows based applications (specifically Excel) is required.