Job Details

Technical Liaison, Business Systems -Faculty Affairs
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Position Number: 5782856
Location: Kennesaw, GA
Position Type: Computer and Information Technology

Technical Liaison, Business Systems -Faculty Affairs

Job ID: 278896
Location: Kennesaw, Georgia
Full/Part Time: Full Time
Regular/Temporary: Regular

About Us

Are you ready to transform lives through academic excellence, innovative research, strong community partnerships and economic opportunity? Do you want to cultivate an inclusive environment that encourages free expression and civil discourse? Kennesaw State University is one of the 50 largest public institutions in the country. With growing enrollment and global reach, we continue to expand our institutional influence and prominence beyond the state of Georgia. We offer more than 190 undergraduate, graduate, and doctoral degrees to empower our 47,000 students to become thought leaders, lifelong learners, and informed global citizens. Our entrepreneurial spirit, high-impact research, and Division I athletics draw students from throughout the region and from more than 100 countries across the globe. Our university's vibrant culture, career opportunities, rich benefits, and values of respect, integrity, collaboration, inclusivity, and accountability make us an employer of choice. We are part of the University System of Georgia. We are searching for talented people to join Kennesaw State University in our vision. Come Take Flight at KSU!

Location

Our Kennesaw campus is located at 1000 Chastain Road NW, Kennesaw, GA 30144.

Job Summary

The internal technical business specialist for the assigned division and/or department. Partners with business and/or functional units within the University to understand the technical business needs to implement and maintain IT solutions to meet the objectives. Provides technical guidance to others within the business or functional team across the application portfolio. Leads and develops business relationships and expertise in the operations of specific business units and serves as the liaison between the business or functional unit and IT. Provides valid and reliable data visualizations used to support continuous improvement.

Responsibilities

KEY RESPONSIBILITIES:
1. Responsible for supporting the technical business needs and/or functional application and solutions, ensuring their quality, reliability, and stability in collaboration with University Information Technology Services (UITS)
2. Gathers standard and ad hoc reports according to established frequencies
3. Creates reports and provides analysis and interpretation of data from the unit's application portfolio
4. Communicates and reports the data needs, partnering with other departments as needed (i.e., Institutional Research (IR))
5. Manages and maintains relationships with key departments throughout the University to identify and understand customer needs, and implement solutions that best support their objectives
6. Provides advanced business, and/or functional expertise and works closely with other technical staff, functional teams, and vendors in collaboration with UITS
7. Participates in feasibility studies, reviews vendor contracts and SLAs, and participates in development of procurement solicitations
8. Contributes to development of best practices for monitoring and in determining resource needs to ensure application is available for customers
9. Leads implementation projects for the team, providing updates on project progress, and proactively communicating issues that may impact project success
10. Maintains application functional and business documentation
11. Keeps stakeholders informed of all relevant updates (system enhancements, system upgrades, system outages, project updates, etc.) around applications, services, projects, initiatives

Required Qualifications

Educational Requirements
Bachelor's degree from an accredited institution of higher education, preferably in Computer Science, Information Technology, Data Science or related field

Required Experience
Three (3) years of related experience

Preferred Qualifications

Additional Preferred Qualifications
Certification in one or more data visualization tools such as Tableau, Power BI, or SPSS

Preferred Educational Qualifications
An advanced degree from an accredited institution of higher education relevant to job

Preferred Experience
Experience with application(s) and/or information systems for the assigned division/department
Previous experience in a higher education setting
Experience with Watermark or similar application and faculty information systems
Experience with data visualization
Proficiency with Microsoft Excel and SQL
Experience with Watermark or similar application and faculty information systems
Experience with data visualization
Proficiency with Microsoft Excel and SQL

Proposed Salary

The budgeted salary range is $58,000 to $67,600. Offers are based on relevant experience.

Comprehensive benefits include Medical, Dental, Vision, 13 paid holidays, vacation, generous retirement plans, tuition waiver, wellness options, and much more!

Visit- https://hr.kennesaw.edu/benefits/index.php

Knowledge, Skills, & Abilities

ABILITIES
Able to communicate findings to stakeholders who may not have a technical or data background
Able to troubleshoot issues independently to determine root cause while maintaining detailed documentation of the progress through completion
Able to master new applications, in order to fully utilize their capabilities
Able to build relationships, elicit and understand customer needs, analyze, understand, and document business processes
Able to think both tactically and strategically
Able to function with autonomy, making sound and timely decisions as appropriate, and using good judgement to determine which decisions should be escalated
Able to anticipate problems and proactively develop appropriate solutions
Able to appropriately assess and communicate risks, benefits, and alternatives
Able to work well within a team environment
Able to prioritize, attention to details, time management, and organizational skills
Able to handle multiple tasks or projects at one time meeting assigned deadlines

KNOWLEDGE
Extensive knowledge and experience supporting cloud based and on-premises applications and solutions

SKILLS
Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
Strong project management skills
Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)
Strong attention to detail and follow up skills
Strong customer service skills and phone and e-mail etiquette

USG Core Values

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Equal Employment Opportunity

Kennesaw State University is an Equal Employment Opportunity Employer. The University is committed to maintaining a fair and respectful environment for living, work and study. To that end, and in accordance with federal and state law, Board of Regents policy, and University policy, the University prohibits harassment of or discrimination against any person because of race, color, sex (including sexual harassment, pregnancy, and medical conditions related to pregnancy), sexual orientation, gender identity, gender expression, ethnicity or national origin, religion, age, genetic information, disability, or veteran or military status by any member of the KSU Community on campus, in connection with a University program or activity, or in a manner that creates a hostile environment for members of the KSU community.

For additional information or to file a complaint under the provisions of this policy, students, employees, applicants for employment or admission or other third parties should contact the Office of Institutional Equity at English Building, Suite 225, eeo@kennesaw.edu.

Other Information

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel

Background Check

Standard Enhanced
Education

Per the University System of Georgia background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants for positions of trust with screening
results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

All applicants are required to include professional references as part of their application process. Some positions may require additional job-based screenings such as motor vehicle report, credit check, pre-employment drug screening and/or verification of academic credentials.

https://www.usg.edu/hr/assets/hr/hrap_manual/HRAP_Background_Investigation_Employment.pdf

To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=43000&JobOpeningId=278896&PostingSeq=1